Guest reviews

Anonymous guest

Customer rating:

20-Dec-2018
Minule jsem ml pokoj u výtahu a bylo to příšerné. Tentokrát jsem měl pokoj úplně na kraji a bylo to naprosto fenomenální. Mám rád přístup Vašeho hotelu!

Hotel response:
Vážený pane Horáčku, děkujeme za Vaše hodnocení a věříme, že Vaší příští návštěva bude ještě příjemnější. S úctou Radim Beneš ředitel hotelu

Anonymous guest

Customer rating:

10-Aug-2018
everything was great beyond expectations, the staff was outstanding, the hotel is super clean and provides all the necessary facilities and more. great value for money. The best breakfast buffet we ever had! two minor things - the room was very hot when we arrived, we could not cool it down easily. sometimes English language level of the staff could have been better - nothing dramatic though.

Hotel response:
Dear Ms. Gultekin-Tigan , We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Radim Beneš general manager

Alessandro Dimitri

Customer rating:

20-Jul-2018
all very good

Hotel response:
Dear Mr. Dimitri, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Radim Beneš General Manager

Anonymous guest

Customer rating:

22-Oct-2017
Friendly flexible staff going the extra mile to make your stay pleasant. My 12 year old daughter feels at home and the combination with the Spa/swimming pool is excellent for a father/daughter long weekend.

Hotel response:
Dear Mr. Krips, I am delighted to read how much you enjoyed your stay with us at Clarion Congress Hotel Ostrava****. I am happy to learn that our facilities and service far exceed your expectations. Once again, thank you for recommending our hotel. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely Radim Beneš, General manager.

Samuli Kaisanlahti

Customer rating:

13-Oct-2017
Positive: The staff was helpful and nice. I loved the breakfast. Lobby bar was nice and the bartender was classy there. Negative: the gym was hard to find and not open in the morning. The shower drain was not fully working. Fun fact: we had the same taxi driver three times when called from the hotel reception. Do they pin taxi drivers to customers in Ostrava?

Hotel response:
Dear guest, zhank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Kind regards Radim Beneš General Manager

Martin Bittner

Customer rating:

26-Sep-2017
excellent value for the money! Perfect and comfortable beds and quiet room.

Hotel response:
Dear Guest, thank you for your positive comments. Along with my team, we certainly looking forward to welcoming your return in the very near future. Kind Regards, Radim Beneš, General Manager

Pjetro Iveziq

Customer rating:

31-Aug-2017
I am always missing something in bathroom - vanity set, soap, etc. - reported few times. I would also like to be able to pay without VAT as I am registered VAT payer in my country.

Hotel response:
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Concerning VAT. We are not able to sell our services without VAT. You can ask for returning VAT at competent office. More information on website http://www.czech.cz/en/102931-tax-free-returning-vat-to-foreigners. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Radim Beneš General Manager

Anonymous guest

Customer rating:

22-Jun-2017
Nice hotel, quiet, good breakfast, tram stop very close, just strange that you have to get to the reception at the 1 st floor without elevator...

Isabel Bretschneider

Customer rating:

11-May-2017
Personal is very nice, mini bar was not chilled, pillowcases forgotten, the room and service was perfect (late check-out and ironing board), we will be back

Hotel response:
Dear Mr. Bretschneider, thank you for your feedback. We would like to ensure you that we will use all of your reminders to increase comfort of all guests in the future. We look forward to welcoming you back on a future occasion. Kind Regards, Radim Beneš, General Manager

Aleksander Ładosz

Customer rating:

2-May-2017
excellent hotel, excellent staff

Hotel response:
Dear Mr. Ladosz, thank you for taking the time to share a review of your recent stay . I am really pleased to see you enjoyed your visit.. The team appreciates your feedback and we look forward to welcoming you back on a future occasion. Best wishes Radim Beneš, General Manager

Anonymous guest

Customer rating:

22-Apr-2012
an honest business hotel, comfortable, even if a little bit too small, room. new facilities, polite personnel

Hotel response:
Dear Mr. Baronchelli, thank you for your rewiev. Looking forward your next stay at Clarion Congress Hotel OStrava. Kind Regards, Radim Beneš, hotel direcor

Henk de Vos

Customer rating:

17-Jan-2012
Good help at the reception. Friendly people

Hotel response:
Dear Mr. Henk, thank you for your possitive feedback. We are looking forward your next visit at Clarion Congress Hotel Ostrava. Kind Regards, Radim Beneš, hotel director

Anonymous guest

Customer rating:

8-Dec-2011
The hotel is very modern, nice and clean. Personnel very helpful, restaurant excellent. I have nothing but a positive feeling and will likely book there again when travelling to Ostrava.

Hotel response:
Dear Mr. Minarik, thank you for your possitive feedback for Clarion Congress Hotel Ostrava, our team and restaurant. We are looking forward to confirm you next reservation. Kind Regards, Radim Beneš, hotel director

Anonymous guest

Customer rating:

1-Nov-2011
Great hospitality, good level of service, more than expected standard of accomodation

Hotel response:
Dear Mr. Topolánek, thank you for your possitive feedback. We are looking forward you next stay. Kind Regards, Radim Beneš, hotel director